Remote Visual
Assistance & Guidance
On-The-Go

Discover the ultimate solution for guiding and assisting with physical tasks, now brought to you virtually from any location. Connect effortlessly, whether you're teaching, fixing, or creating.

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How it works?

Remote visual assistance enables experts to guide users through tasks in real-time by viewing the user’s screen directly—no screen sharing required. By using video technology and annotations within the shared visual context, experts deliver precise, hands-on support from anywhere, without physical presence.

Instant Meeting

Quickly set up a meeting or generate a custom work order with just one click. The invitation link is instantly copied to your clipboard for easy sharing through your preferred chat application.

Use without App

Access meeting invitations instantly from any web browser on any device—no app installation required. Compatible with all phones, including Android and iOS.

Pointer or Drawing

Experts can guide and conduct walkthroughs using a virtual pointer and draw annotations during the meeting to quickly explain solutions or navigate through troubleshooting steps.

Push Remote Docs

Experts can push reference documents directly to participants' devices, navigate to specific pages or sections, and explain details using virtual pointers and drawing tools.

Freeze Screen & Bookmark

Freeze the meeting video for a clear, focused explanation. Save any frozen screens or annotated documents as bookmarks for easy reference later.

Notes & Data Entry

Participants can add updates or notes during or after the meeting. Enter relevant data using various formats, including custom forms, barcodes, GPS locations, or images.

Troubleshooting and Consultation

Versatile Use Cases: Perfect for home appliance repairs, IT setups, or creative home projects, our service is tailored to meet a variety of household needs.
Broad Industry Application: Benefit from expert guidance on automotive troubleshooting, architectural consultations, household maintenance, inspections, and audits.

  • Instant Expert Connection: Quickly connect with specialists via live video for real-time issue resolution.
  • Access Expert Knowledge: Tap into a network of professionals for specialized advice and technical support.
  • Interactive Visual Tools: Use virtual pointers and annotations directly on the live video to clarify guidance and instructions.
  • Seamless Document Collaboration: Share and annotate documents live, enhancing understanding and cooperation during consultations.
  • Collaborative Document Handling: Effortlessly share and annotate documents during live sessions for better comprehension.

Reskilling and Upskilling

Ad-Hoc Skill Enhancement: Connect for instant, practical learning in automotive, household, and small business tasks.
Economic Collaboration: Foster a shared economic model, enhancing earnings and skills through short-term, collaborative interactions.

  • Instant Expert Access: Quickly connect with freelance experts for ad-hoc guidance on household repairs, automotive work, and more.
  • On-the-Go Learning: Address specific needs with short, targeted sessions—perfect for fast fixes and urgent skill acquisition.
  • Flexible Expertise Sharing: Gain hands-on advice and oversight from freelancers in real-time, ideal for small businesses and handyman tasks.
  • Collaborative Earning and Learning: Join a platform where field workers share profits and knowledge with online experts during brief, collaborative exchanges.
  • Task-Specific Support: Get immediate help for pressing challenges, learning essential skills from freelancers exactly when needed.

Business Cases & Benefits

Same platform - multiple use cases. View all here.

Field Technicians

Customer Service

Field technicians often encounter unexpected problems that require immediate solutions. Your platform provides instant access to expert guidance, reducing downtime and enhancing field efficiency.

Freelance Professionals

Customer Service

Freelancers in various trades such as plumbing, electrical work, and IT can utilize the platform to quickly consult with experts, helping them tackle more complex projects and expand their service offerings.

Small Business Owners

Customer Service

Small business owners, particularly in the retail and service sectors, can benefit from quick, expert advice on operations, technology, and customer service, improving business operations without the need for full-time professional staff.

DIY Enthusiasts

Customer Service

DIY enthusiasts often need guidance and confirmation when taking on new or complex projects. Access to real-time expert advice ensures projects are completed successfully and safely.

Automotive Mechanics

Customer Service

Mechanics can consult with experts for a second opinion on automotive diagnostics and repairs, helping to avoid costly mistakes and improve repair accuracy.

Homeowners

Customer Service

Homeowners dealing with maintenance or renovation can consult with experts to ensure proper techniques and avoid the high costs associated with hiring full-time professionals.

Artisans and Craftsmen

Customer Service

Artisans and craftsmen in fields like woodworking or metalwork can enhance their skills and learn new techniques, expanding their creative offerings and marketability.

Event Planners and Coordinators

Customer Service

Event planners can get on-the-spot advice for logistical challenges, creative ideas, or emergency solutions, ensuring events run smoothly and professionally.

Small Business Customer Support

Customer Service

Small businesses can leverage your platform to provide top-notch customer service by resolving issues in real time without the need for a physical visit. This enhances customer satisfaction and retention by demonstrating responsiveness and capability.

Last-Mile Service Providers

Customer Service

For businesses involved in delivery or home services, the platform allows immediate resolution of last-mile challenges such as installation or troubleshooting, directly at the customer’s location, enhancing service efficiency and customer satisfaction.

Travel Cost Reduction

Customer Service

A significant advantage is the reduction in travel expenses and time. Businesses avoid the high costs and logistical complexities of on-site visits, offering a virtual solution that is both cost-effective and environmentally friendly, thereby increasing operational efficiency.

Remote Management and Training

Customer Service

Small businesses can remotely manage and train new staff or franchisees, ensuring consistency and quality of service across geographically dispersed locations without the need for expensive and time-consuming travel.

Emergency Support Services

Customer Service

Provides crucial support in emergency situations where immediate action is required, such as in utility, HVAC, or security system repairs, reducing the risk of extended downtime and potential loss.

Quality Assurance and Compliance Checks

Customer Service

Enables businesses to conduct quality assurance and compliance checks virtually, ensuring standards are met without the need for frequent travel, thus saving time and reducing operational costs.

Testimonials

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Saul Goodman

Ceo & Founder

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Sara Wilsson

Designer

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Jena Karlis

Store Owner

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Matt Brandon

Freelancer

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John Larson

Entrepreneur

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Pricing

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Starter

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Enterprise

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Frequently Asked Questions

Here are top frequently asked questions. If you have any other question, please feel free to reach out to us on contact@physility.com

  • How different it is from Whatsapp?

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